Work Experience

In Summary 

Personally, I have moderated thousands of groups / interviews.
Additionally, I have successfully arranged the logistics for tens of thousands of groups / interviews.
​If you need an experienced researcher, you've come to the right place.
See my resume below for details and see the Leadership tab for more information.

 Independent Research Consultant

Research Consultant

10/03 - present

• ​Executing qualitative and quantitative projects with external clients from the proposal and estimating stage, through data collection and to the final analysis. 
• Moderating focus groups, online bulletin boards, in-context and other qualitative research for end clients, marketing research companies and other moderators. 
• Managing and hiring senior staff. 
• Communicating with clients regarding customer service and quality control. 
• Auditing or managing projects for end clients, marketing research companies and moderators.
• Sales and marketing.

Market Tree 

Qualitative Operations 

4/06 - 9/08

• Executed both quantitative and qualitative research projects, from proposal phase through final report (including writing proposals, screeners and surveys, managing data collection, moderating, checking data tables and final reports as well as final budget analysis and invoice approval).
• Managed clients and assisted with sales. 
• Coordinated details between clients and sub-contracted field services. 
• Managed sub-contracted personnel and independent colleagues.

AcuPOLL Research

Vice President Field / Office Operations 

10/93 - 9/03 

• Managed the Field and Office Departments (five employees), as well as subcontracted personnel (40+ moderators, hostesses, and trainers). 
• Coordinated projects with internal and external clients from the proposal and estimating stage, through data collection to the final cost analysis. 
• Moderated group discussions.
  
• Developed and implemented cost control and reduction plans to help ensure customer satisfaction and retention. (Averaged 8% reduction per study in field costs while maintaining 98% positive customer satisfaction ratings for over 2 years, achieved 17% reduction on yearly office expenditures.)
• Assisted with budget preparation and reconciliation. 
• Responsible for estimating, field coordination, data collection, and cost analysis for each research project. (Fielded over 90 jobs per year for 10 years with a 99.7% success rate.)
• Wrote and proofed proposals.
• Managed travel agency relationship and travel logistics for projects requiring 46+ weeks of travel per year.
• Trained new Field Directors.

Consumer Pulse 

National Director

9/92 - 9/93

• Managed nine Field Office Directors in offices across the U.S.
• Cultivated and maintained clients for data collection offices (increased client retention ratio from 89% to 93%).
• Assisted Directors with coordinating multiple field location studies.
• Assisted with lease and contract negotiations for mall and phone room facilities.

Burke Marketing Research (Burke / Bases)

Project Director / Phone Room Scheduler / Contract Services Coordinator

9/90 - 8/92, 9/85 - 7/87

• Estimated project costs and coordinated projects.
• Worked with internal and external clients to deliver accurate data collection in a timely and cost efficient manner.
• Allocated staff for the three phone centers (lowered over-time allocations by 2%).
• Monitored projects in the field while acting as liaison between the sub-contracted field services and internal P.D.s.

Parker Marketing Research

Office Manager / Field Director

8/87 - 8/90

• Managed two office and two field department employees.
• Estimated study costs, coordinated project, assisted with analysis, prepared final reports, and invoiced all research projects. 

Education 

Xavier University 
B.S.B.A. Management

Training 

• Attained Advance and Advance Elevate status, QRCA (by attending requisite hours of 'continuing education' type seminars and conferences)
• Marketing Research Association, PRC Certified Expert Level​
• Facilitator Training Certificate: Fundamentals of LearningConnect Workshop with Visual Analysis
• Visual Analysis Training
• Skills for Leadership Excellence
• Excel: Learning Past the Basics
• Burke Institute Questionnaire Design and Logic, Parts I and II
• Attended more than 200 (and taught / lead many) association / industry seminars (including QRCA, MRE, MRA, GLC and AMA) on topics such as quality recruiting, calculating incidence, focusing research for outcomes, story telling, mixed and multi-methodology solutions [particularly in health care], utilizing technology in research, sample selection, cooperation and response rates, social media research, Internet research, analysis techniques, questionnaire and screener logic, using dream interpretation for pictures / respondent homework analysis, facility management, project management tips and tricks, and recruiting medical professionals.